Refund Policy

This Refund Policy applies to all orders placed through Premier Protein’s official independent website. We are committed to upholding fair, transparent consumer practices and ensuring a seamless, risk-free shopping experience for every customer. By placing an order with us, you acknowledge and agree to the full terms outlined in this policy.

60-Day Return Window


We offer a 60-day return policy for all eligible products, with the return window starting on the date your order is delivered to your provided shipping address. To qualify for a return, items must meet all the following criteria:

  • Products remain in their original, unopened, and factory-sealed packaging, with all original labels, tags, and safety seals fully intact
  • Products are unused, unconsumed, and in complete resalable condition, fully compliant with food safety regulations
  • Your return request is formally submitted within the 60-day window from the order delivery date

Return Request Process


To initiate a return, please contact our customer service team with your unique order number, details of the item(s) you wish to return, and a clear reason for the return. Our team will review your request within 2 business days, and upon approval, provide you with an official return authorization number and step-by-step return instructions. We do not accept or process returned items without a pre-issued return authorization number.

Refund Processing, Timeline & Currency


Once we receive and complete a full inspection of your returned eligible items, we will proceed with your refund request promptly, in accordance with the following terms:

  • Approved refunds will be issued exclusively to the original payment method used for your purchase
  • All refunds are processed, calculated, and settled solely in United States Dollars (USD), regardless of the currency displayed or used at checkout, or your geographic location
  • Finalized refunds will be credited to your account within 5-10 business days from the date we confirm receipt and acceptance of your returned items. The exact timeline for funds to reflect in your account may vary based on your payment provider’s internal processing schedules, which are outside of Premier Protein’s control.

Non-Returnable Items


For strict food safety and quality assurance reasons, the following items are not eligible for return, refund, or exchange under any circumstances:

  • Any products that have been opened, unsealed, consumed, or partially used
  • Products damaged due to improper storage, customer mishandling, or unauthorized modification after delivery
  • Products that are past their printed expiration date at the time of return request submission
  • Any items that fail to meet the eligibility criteria outlined in our 60-Day Return Window section

Shipping Costs


We provide free worldwide shipping on all customer orders. For return shipping costs, the following terms apply:

  • If your return is initiated due to verified product quality issues, incorrect items shipped, or damage sustained during original delivery, Premier Protein will cover all associated return shipping costs
  • If your return is initiated for personal reasons (including but not limited to change of mind, incorrect order placement by the customer, or dislike of product flavor), you will be responsible for all return shipping fees. Return shipping fees are non-refundable and will not be included in your final refund amount.

Policy Updates


Premier Protein reserves the right to update, amend, or modify this Refund Policy at any time, without prior notice. Any changes will be posted on this page and take effect immediately upon posting. Your continued use of our website and placement of orders after policy updates constitutes your acceptance of the revised terms.

Contact Us


If you have any questions, concerns, or requests regarding this Refund Policy or your return, please reach out to our customer service team directly through the official contact channels listed on our website.